Company Description
Transworld Systems Inc. (TSI), is an industry leader in providing specialized business process outsourcing services for over 40 years. TSI supports the entire customer lifecycle that includes accounts receivable management, customer relationship management and back office services utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. Our global delivery centers deploy a diverse workforce supporting over 60,000 clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. As a result, employees at TSI enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business.
| Jobs Code | JC/2619 |
| Process | 1. Drive orientation and on-boarding for new joiners, Implement and support various HR processes / policies and partner with Business Managers to meet Business goals. 2. Drive Attrition discussions with business, work with them to facilitate reversals and ensure attrition levels are within targets. 3. Facilitate and drive leadership connect through skip level meetings and work with Managers to circle back actions taken on the feedback. 4. Facilitate Employee Engagement Processes in the Account/process aligned to Support quarterly Rewards & Recognition program in the Business Unit. 5. Drive Engagement Survey along with action planning and feedback. 6. Managing exits for the Business Unit. 7. Ensure appropriate disciplinary steps in case of process / policy related violations. 8. Employee file management. 9. Conducts weekly meetings with respective business units. 10. Consults with line management, providing HR guidance when appropriate. 11. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and processes. 12. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. 13. Works closely with Business and employees to improve work relationships, build morale, and increase productivity and retention |
| No of Openings | 1 |
| Gender | Male/Female |
| About Process | The role of HR will include Induction, DAP Implementation, CAP, PIP, BGV, Exits, IJP interviews, Confirmation, Probation Extension, Employee queries and grievances, HR Audits, Skip Level Meetings, Employee Engagement Activities, NCNS process. |
| Title | Specialist/Senior Specialist – Human Resources |
| Location | Vashi, Navi Mumbai |
| Requirment | • Should have completed 3 years as an Assistant Manager in the organization • Employee should not be in any active counseling • Excellent process knowledge of American Express Client • Currently handling client communication • Excellent written and verbal communication skills |
| Education | Minimum Qualification criteria – Graduate |
| Shift timings | Night Shifts |
| Transport Boundaries | Central and Harbour line |
| Salary Range | Upto 6.5 LPA |
| Weekly Off | Any one day Rotaional off |
| Age | upto 30Yrs |
| Rounds of Interview | All Rounds (HR+Operations)F2F |
| Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement Payslip) + Relieving documents |
Mohsin Fakir
Recruiter
Email id :- mrisegroup@mrisegroup
Mobile No :- 9021595154, 9421724254
M Rise Group 