Company: Servion Global Solutions
Servion Recruitment 2021 |: Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. … Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Website: www.servion.com
Position: Engineer Trainee
Experience: Freshers
Job Locations: Chennai
Salary: Best in Industry
Eligibility Criteria for Servion Recruitment 2021:
- BE/ B.Tech – CSE/ ECE/ IT
Job Description:
- Provide call co-ordination & Onsite support for requests and incidents and open tickets wherever necessary for the same.
- Follow ticketing process as per the Customer provided ticketing tool for logging in the requests.
- For all logged tickets, record/update the correct category, severity, problem description and user information as per the predefined matrix.
- Perform Monitoring of the systems defined as per the baselines in Schedule A and alert the IM team proactively
- Monitor Server health and alert the IM team proactively.
- Monitor Network traffic between the Contact Centre components and do alert the IM team proactively.
- Monitor PRI status & raise with IM team for any issue
- Monitor devices configured in monitoring tool & report to IM team if any abnormality observed. ? Other devices will be monitored manually at periodic intervals
- Generate daily reports and share with customer.
How to Apply for Servion Recruitment 2021?
Interested and Eligible candidates can apply this drive in online ASAP.
Apply Link: Click Here
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