Genpact Recruitment Drive 2021 | Freshers | Management Trainee | BE/ B.Tech | Noida

Genpact Recruitment Drive 2021 | Freshers | Management Trainee – Support Engineer | BE/ B.Tech – CSE/ IS | 2019/ 2020 Batch | Noida

Company: Genpact
Genpact Recruitment Drive 2021: Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients.

Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500.

Company Website: www.genpact.com

Positions: Management Trainee – Support Engineer

Experience: Freshers

Job Location: Noida

Salary: Best In Industry

Qualification:

• Degree in Information Technology, Computer Science or equivalent

Job Responsibilities:

We are inviting applications for the role of Management Trainee – Application Support L1 !
In this role, you will be a part of the DPO support team who will take ownership of customer issues reported and see problems through to resolution Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

Preferred Qualification:-

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Skillset .net, sql scripts, Azure / AWS, Ticketing tool like JIRA

Application Link: Click Here