Company: Altran
Altran Recruitment 2021: Altran Technologies, SA is a global innovation and engineering consulting firm founded in 1982 in France by Alexis Kniazeff and Hubert Martigny. Altran operates primarily in high technology and innovation consultancy, which account for nearly 75% of its turnover.
Administrative and information consultancy accounts for 20% of its turnover with strategy and management consulting making up the rest. The firm is active in most engineering domains, particularly electronics and IT technology. Altran is an integral part of Capgemini, a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year + heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Company Website: www.altran.com
Positions: Associate Network Engineer
Experience: 1 Year
Salary: Best In Industry
Job Location: Hyderabad
Education: BE/ B.Tech – Computers/ Electronics/ Telecom Engineering
Job Responsibilities:
- Excellent problem solving, analytical and presentation skills
- Good communication skills with the ability to interact well Internal and external clients
- Previous support experience in an external customer-facing environment.
- Knowledge of Basic Telecommunications concepts within call center environment
- Proven written and verbal communications skills
- Ability to follow documented processes
- Critical Thinking and troubleshooting skills.
- Initial Triage of incoming Incidents and Service requests
- Ensure complete and accurate details are being documented in Tickets
- Participate in Service Level Adherence Processes.
- Communicate with internal and External customers regarding ticket status
- Manage ticketing system Health.
- Monitor systems health and initiate escalation processes related to any alerts or concerns identified in the monitoring systems
Mandatory Skills:
- Willing to work in 24*7 Support model (Including Night Shifts and weekends)
- Prior experience of Voice based support
- Excellent written as well as verbal communication skills
Apply Link: Click Here
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