Pune Job : Immediate – Hiring For Process Trainer(Banking) leading MNC _ Pune

Job description

Greetings for culminant Outlook!

Dear Aspirants,

We are hiring for Process Trainer from the retail Banking Industry for the Leading MNC company.

Job Role – Process Trainer

Experience – 4 to 6yrs

Graduation – Any / Prefer MBA

Shift – Rotational

Location — Pune

Notice – 15 days only

** Looking Process Trainer only from Banking Domain only(Retail banking)

Job description:

03+ years of experience in Retail Banking (Debit/Disputes).

• Must be a graduate.
• Willingness to work 24/7 – needs to be comfortable with working in

shifts.

• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methodologies

(mentoring, coaching, on job or in classroom training, e-learning,

workshops, simulations, gamifications, etc.)

• Excellent communication & leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Experience in Project Management would be an added advantage.
• Proven track in providing structure and ensuring knowledge retention

through various means.

• Prior experience of transitioning new accounts and managing the

Knowledge Acquisition and Knowledge Transfer from clients/ incumbent

vendors.

• Excellent written and oral communication capabilities in English.
• Confident and mature to handle client and stakeholder interactions.
• Good rapport building skills, extremely methodical and organized.
• Feedback and Coaching skills.
• Good analytical ability.
• Good skills of reading / learning, researching.
• Demonstrated Customer Service Skills.
• Applicant should be proficient with MS-Office (Word, Excel, power

point).

Build Training Plans and curriculum roadmaps.

• Deliver trainings to New Hires (Class room training).
• Audits transactions for agents on the floor on a prescribed sheet

defined by the client or TT

• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal to be attended

as per calibration roster.

• Conduct training sessions as per requirement under specified

timelines.

• Complete his/her certification process.
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis.
• Structure On boarding Training requirements, Pre Process, Customer

Visits etc.

• Ensure that all new employees go through the defined new learning

path for their respective roles in the account.

• Provide refresher and remedial training for existing employees.
• Ensure all regulatory requirements are complied with from time to

time.

• Maintain trainee data and information.
• Generate training reports from time to time.
• Support any administrative tasks like trainee roster and scheduling

etc.

• Create/Customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Take ownership for improvement in performance.
• Analyze training needs for employees working for the account.
• Responsible for adhering to training standardization guidelines

defined by the BU Training Function.

• Responsible to work with Operations to bridge gaps during training.
• Strengthen the Retail Banking Training Capability within the team with

the help of dedicated and in team trainers.

• Project Manage the Knowledge Acquisition and Knowledge Transfer

around Domain, Product and Process Knowledge during new project

transitioning.

• Identify and fill gaps in client training programs to enable the

employees achieve the set benchmarks of Quality.

• Conduct Transition Analysis and Due Diligence for Training Readiness

and Capability Development.

• Facilitate the designing of relevant and effective training programs for

New Joiners.

• Help prepare educational materials such as modules, summaries,

videos etc.

• Maintain and define a keen understanding on training trends,

developments and best practices.

• Plan training programs based on business objectives and goals.
• Identify Business Impact for Training Interventions and showcase

value.

• Define and align the learning curve with industry standards.
• Collaborate and coordinate with different virtual teams across the

globe for best practices and content assimilation.

• Deploy a wide variety of training methods.
• Closely work with Quality teams to conduct Root Cause and Error

analysis.

• Create mechanisms of dissemination of process updates, upskilling

and cross skilling of employees.

• Facilitate, create and change manage domain and sub domain level

content to ensure currency.

• Share domain specific insights on client discussions and engage into

strategic decision making.

• Ensure strong reporting and governance with internal and client

teams.

• Be a Subject matter expert for Retail Banking Processes.