Pune Job : Hiring for Reliance Jio-Team Leader

Roles and Responsibilities :

• Manages all the on-call service desk escalations wherein advisors need help to handle the interaction
• Monitors all interactions real time and intervenes wherever support is needed or the interaction is not leading to the

desired outcome / closure.

• Ensures coordination with CFT teams to support tools and training to the agents
• Create, Manage & comply with team roster & occupancy on day to day basis
• Drive team productivity, SLA and FTR
• Ensure Quality of service to customers through accurate and timely resolution by team
• Monitor real time reports & prepare performance reports to analyse, share and implement feedback for improvement

on teams productivity, efficacy and quality of delivery

Desired Candidate Profile:

• 2-5 years 1 year of minimum experience of similar team handling
• BTech / Diploma in Networking/ Electronics or BSC with CCNA certification
• CCNA certification as an added advantage

Mandatory Requirements:

• Good Communications ( with one regional language besides English & Hindi ) and Interpersonal Skills
• Analytical abilities
• Customer experience / Customer service
• Technical expert and L2 level desk managing Experience.
• Telecom and Technical Product Understanding

Perks and Benefits

• Work from Home
• On the Payroll of the organization as a permanent Opportunity
• COCP connection from the organization

About Company

Reliance Industries Limited is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion. The Group€™s activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications. Reliance Industries Ltd is India€™s first private sector company to feature in Fortune Global 500 list of €˜World€™s Largest Corporations€™, currently ranking 114th in terms of revenue & 155th in terms of profit. RIL strives to be a product and service leader across its industries, a great work-place and above all, to create value for its stakeholders and society.