Company: Konecranes
Konecranes Recruitment 2021: Konecranes Oyj is a Finnish company, headquartered in Hyvinkää, which specialises in the manufacture and service of cranes and lifting equipment. Konecranes products are made for industries handling heavy loads meaning ports, intermodal terminals, shipyards and bulk material terminals.
Konecranes Service business division offers maintenance and modernization services from a single piece of equipment to entire operations for industrial cranes, lifting equipment, and machine tools in 600 locations in 50 countries. It also has service products like inspections, preventive maintenance programs, repairs and improvements, on-call service, spare parts, consultation and modernizations.
Company Website: www.konecranes.com
Position: Trainee – Global IT Support
Salary: Best in Industry
Job Location: Pune
Experience: 0-1 years
Qualification: BE/ B.Tech/ B.Sc – Computers/ IT; BCA
Job Responsibilities:
- Exhibit Konecranes Core values and code of conduct into each action
- Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
- Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
- Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
- Adopt IT processes and policies during day to day support.
- Handling IT project activities assigned to you.
- Identify and communicate the problem areas based on the incoming incidents.
- Assistance during User Acceptance Test
Requirements:
- Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
- 0-1 years of experience in Windows environment.
- Good knowledge of OS, Network and Applications.
- Familiarity with iOS, Android, Windows and other mobile operating systems
- Knowledge on SCCM is preferred.
- ITIL knowledge is preferred.
- Communication skills – Verbal, Written
- Team player
- Excellent written and spoken English
- Ability to work and communicate effectively with a globally-distributed team
- Willing to work in 24×7 shift environment
- Nice to have awareness about ISO 14001, 45001 requirements
Apply Link: Click Here
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