Company: Finastra Software Solutions India Pvt Ltd
Finastra Recruitment 2021: Finastra is a global leader in financial services software and cloud solutions, transforming the financial services industry by making institutions more resilient, more efficient and more competitive.
With over 60 offices located around the world, Finastra pairs global perspective with local presence. To see where we are, please refer to the list below. If you wish to speak with us about any of our solutions, please use the contact us button at the top of this page.
Company Website: www.finastra.com
Positions: Associate Technical Engineer
Salary: Best in Industry
Job Location: Bangalore
Experience: Experienced
Eligibility Criteria: BE/ B.Tech – Computers/ Electronics Engineering; MBA
Job Description:
The role is at TP1 level, reporting to the Bangalore Support Lead and handling customers mainly from MEA, EUR and AMER.
This role is crucial to Opics CS team as it requires the individual to have functional knowledge in the application. The consultant will be required to analyze cases that are suspected defect in nature, validate the fix as part of ESG+ activities and manage client relationship.
Job Responsibilities:
- Engaging with our internal and external customers and tracking their issues from start to finish, in a timely and efficient manner
- Working closely with other functions, underlining quality issues, sharing constructive customer feedback and suggesting ways for improvement.
- Having a fair and controlled backlog – ensuring outstanding cases are followed through to their logical end.
- Perform Customer advocacy role for MEA customers
Requirements:
- Academic qualifications : B.E/B.TECH or MBA
- Any Functional domain/Technical certification and .NET exposure would be an added advantage
- Should be good at analytical, problem solving skills and written/verbal communication skills
Application Link: Click Here
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