Company: Wells Fargo
Wells Fargo Enterprise Global Services (EGS) is a critical component of the Wells Fargo’s (Wells Fargo Bank N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo EGS – India (Wells Fargo India Solutions Private Limited and Wells Fargo International Services Private Limited) is primarily an extension of the technology, operations, knowledge services, and corporate support teams of Wells Fargo.
It engages in application development and support, testing, other technology functions, international operations, knowledge support, middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have a 8500+ strong team across their offices in Hyderabad, Bengaluru and Chennai.
Company Website: www.wellsfargo.com
Positions: Systems Operation Analyst
Experience: 2 – 3 years
Salary: Best In Industry
Job Location: Bangalore
Qualification: Graduate (BE/ B.Tech or BCA) with 2-3 years of experience in working in Backup technologies like NetBackup, Avamar, TSM, DataDomain etc.
Job Description:
The Backup Production Support Analayst is a versatile and highly motivated individual who supplies front line technical support and customer service in backup and restoring data. As a Production Support Analyst, you will be responsible for providing technical and escalation support for production issues for customers. Being a vital part of the Production Support team involves working on highly complex systems and providing general technology support services for our clients, ensuring overall customer satisfaction and total resolution of each support incident.
Responsibilities
- Work with the team and maintain the backup environment healthy to maintain RPO/RTO
- Mentor team members technically on backup applications and be a point of contact for any production support issues. Adhering to SLAs and work with SME on root cause analysis, troubleshooting technical issues.
- Troubleshoot backup issues involving various backup error codes.
- Good exposure in Incident management (CR/WO/WR and Incident tickets) and vendor management.
- Work with the team on critical issues and Major Incident calls in the event of outage.
- Generate and work on various program metrics using reports and automate procedures to enhance backup process
- Prepare and update technical documents
Apply Link: Click Here
M Rise Group 