Company: Genpact
Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients.
Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500.
Company Website: www.genpact.com
Positions: Management Trainee, Customer Help desk process (Afrikans and English language)
Experience: Freshers
Job Location: Gurgaon
Salary: Best In Industry
Qualification: Graduate
Job Description: In this role, you will be responsible for all the activities related to Team Leading and Customer helpdesk process which include:
- Handling emails, calls, voicemails, social media cases in Afrikaans and English language
- Handling a team of 04-06 agents
- Operations management
- People management
- Client management
Skills:
- Experience in Customer helpdesk/ Call center background/ contact center in a customer service environment.
- Good interpersonal skills
- Excellent SME knowledge of customer helpdesk process
- Good knowledge on MS Excel and Word.
- ERP knowledge like Salesforce will be an added advantage
- Excellent oral and written communication skills in Afrikaans and English language, the ability to read and interpret documents such as standard operating procedures and speaks effectively and informatively
Application Link: Click Here
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